Sophos provides extensive documentation, support and troubleshooting on their website.
#CONTACT SOPHOS HOME SUPPORT INSTALL#
(Before installing Sophos, you should uninstall any other AV software – including other versions of Sophos – that may be on your computer.)įollowing the instructions in the Sophos Home portal, download and install the software on any device that you may use to access Clark resources. Sales and pricing information: salessophos. For any product-related questions or issues, please navigate to the correct group here. If you already have a Sophos Home account, you can use the coupon code in the email to receive Clark University’s Premium features. Help us to help you License queries (including lost credentials): log a Customer Care case via the Support Portal. Welcome to the Support Portal Community Group Please note that this group is meant for topics related to the Sophos Support website ().
You can use your Clark email to create the account, or a personal email if you’d prefer. Using the link emailed to your Clark email account ( click here to quickly access your Clark email), create a Sophos Home account.
#CONTACT SOPHOS HOME SUPPORT REGISTRATION#
You must use your Clark email address to receive the registration link. For WVU-owned computers, contact your local IT support. Log into the Sophos Home website to download Sophos anti-virus on your computer. After receiving the confirmation email, click the ‘Confirm email’ button to finish creating your Sophos account. Step 1: Receive your Unique Registration LinkĬlick here to visit request your Clark University’s Sophos registration. ITS recommends using a personal email address to create your Sophos account. Please note that Sophos Home should not be installed on ITS-managed devices. This account will allow you to install and manage AV software on any personally-owned device (Windows or Mac) that you may use to access Clark resources. Sophos HomeĬlark University Community members can create a Sophos Home (Commercial Edition) account for free. AV software can also protect against a wide variety of other threats, including keyloggers, browser hijackers, trojan horses, spyware, adware, ransomware, and others. Email support is slow and not able to live chat or call for support. Sophos Home, like other AV software is designed to detect and remove viruses from computers. I thought Sophos Home was supposed to take care of security for me. Sophos Home can be installed by students, staff or faculty on any personally-owned computer that is being used to connect to the campus network or other campus resources. Clark University ITS provides access to Sophos Home, an antivirus (AV) software, for personally-owned computers.